Membership - Rendia
As the industry leader in patient education software, Rendia (previously Eyemaginations) provides the most effective, complete software suite which helps eyecare professionals provide effective education to patients.
According to a recent university study, only 50% of the information provided by healthcare providers is retained by patients, with half of that information recalled incorrectly.
Rendia improves patient understanding and informational recall through a suite of tools to help practices not only simplify complex topics, but also reinforce the clinical message before, during, and after the patients visit.
The National Eyecare Group are the UK agents for the Rendia patient education software and we believe it offers independent practices a great opportunity to stand out from the competition. By offering information and education in this unique way, you can engage your patients in their ocular health, giving them a fuller understanding of your services and the importance of ocular well being as part of a whole body health regime.
Creating a child Friendly waiting area
We’ve said it before and we’ll say it again: your waiting room matters. It’s often the first impression patients get of your practice, and they may even spend more time there than in the exam room. Your waiting room can make the difference between anxious or relaxed patients and families. This is especially true if you have paediatric patients, or patients who bring their children with them to appointments. The sky’s the limit when it comes to creating kid-friendly waiting rooms, but you can start with some simple steps and a few key considerations that will appeal to the younger visitors to your practice, and to their caregivers.
One size does not fit all
Child-sized furniture is a must for a waiting room that’s welcoming for all ages. It doesn’t have to be fancy or expensive, though. IKEA sells affordable, kid-friendly tables, chairs, stools, and other décor. A simple reading nook with some bookshelves and beanbag chairs on the floor is another option. Wall decals are an easy, non-permanent way to liven up your walls and create an appealing area for kids within your waiting room. Research shows that incorporating nature into health care environments can promote well-being. This can include natural light, materials like wood and natural fibres, earth-toned colours, plants, and water features. Aquariums are popular with all ages, and have even been found to lower blood pressure and improve people’s moods, but remember they need to be looked after and kept clean. For more décor suggestions, search “paediatric waiting room ideas” on Google images or Pinterest for some fun — and some over-the-top — options
Consider the space
When considering the layout of your waiting room, make sure it’s easy to navigate Pushchairs or wheelchairs between the furniture and have enough open space to accommodate active children. Interior designers know that hard surfaces amplify noise while soft materials reduce it. A combination of upholstered furniture, carpeting, and acoustic ceiling tiles is the best solution to minimize noise in your waiting room. Soothing background music or loops of nature sounds can create a relaxing environment, but make sure they don’t dominate the space. Of course, it should go without saying that all waiting rooms should be kept meticulously clean — particularly ones where small children play on the floor. Make sure to choose durable, washable materials that can hold up to frequent cleanings
No such thing as too clean
If you provide any toys in the waiting room, those too should be selected based on how easily they can be cleaned and disinfected. Stuffed animals are a no-no; dishwasher-safe plastic toys are ideal. The CDC recommends establishing policies and procedures for cleaning and disinfecting toys at regular intervals as well whose responsibility it is to clean the toys. During flu season or in certain environments, it may even be a better idea to replace toys and books with videos to prevent the risk of infection. “A well-designed waiting area that keeps in mind the growing concern of infection control will not only help the children receiving treatment relax, but also the parent who may have to sit in that waiting room for long periods of time,” writes Shandi Matambanadzo in Healthcare Design magazine.
Screens with a purpose
Screens can be a way to engage kids and keep them busy and calm in the waiting room. But don’t simply tune the TV to a cartoon channel and leave it on all day. For one thing, the American Academy of Paediatrics recommends limiting screen time especially in young children. For children ages two to five years, the recommendation is one hour per day of “high-quality programs.” Also, not all kids’ shows are appropriate for all children or all ages. Some parents won’t appreciate Spongebob in the waiting room. A better idea is to show appealing educational content for your young patients, such as this video, “How Animals See Differently:” Other options include age-appropriate medical videos, trivia, or jokes. If you have a TV on, consider putting it behind a wall or divider, or muting it and putting on closed captions so as not to disturb patients who prefer a quiet environment. Rendia offers hundreds of entertaining and educational videos that can be played silently. Paying attention to your waiting room’s ambiance and offerings will pay off with satisfied patients, and parents. Original blog written by Smitha Gopal CEO of Rendia
Before the Appointment
Many patients seek health information online, researching not only their symptoms, but information about a practice. How are you attracting these patients? • Offering videos on your website and social media will help patients find you fast, enhance your online reputation, and turn visitors into patients. • Rendia videos are seamlessly integrated, so the visitor never leaves your website. • Upload your own content, like patient testimonials, television appearances, and videos from your preferred suppliers, for a customised presentation. • Update videos on your website anytime through Rendia with clicks, not code. • Send pre-appointment emails to patients to prep them for the visit and create patient confidence before you meet face-to-face.
In the waiting Room
What do you want patients thinking about 5 minutes before they talk to you – the latest story in the newspaper, or their eye health? • Rendia offers fun, engaging videos to explain your services and products, promote your practice, and entertain waiting patients. • Rendia includes silent videos, called vignettes, to create a calm, peaceful environment. Topics include testing and treatment options, general health messaging, trivia, fun facts and more. • Action-oriented videos are educational and motivational. Patients walk into the exam room with a better understanding of basic concepts, so you can both use the visit more productively.
During the Appointment
83% of learning is visual. Take advantage of patients’ natural learning style by using Rendia's quick visuals as a digital sketchpad to accompany your explanation. • Step through anatomical imagery, draw on-screen, and play videos to demonstrate disease progression and vision correction options • All your favourite presentations are available in one click, so Rendia will never slow you down. • Since patients are pre-educated in the waiting room and before they step foot in your office, you can use your time together more efficiently and focus on fully counselling them during the visit.
Send your patients home with the same presentation you covered during their appointment to reinforce your message, improve recall, and increase compliance. • Send your patients an email directly from Rendia, so they go home with comprehensive digital education. • Each presentation is branded for your practice, strengthening your image. • Patients can share materials with family and friends, growing your practice’s reach in the community. Isn’t that better than a brochure?
Echo lives in the cloud, so you have access from any device and you’ll always be up-to-date – no downloads or upgrades to worry about. • Rendia works everywhere patients are thinking about their health – on mobile phones, tablets, and PCs. • Rendia fits your existing technology infrastructure, without requiring specialised hardware purchases. • Track patients’ viewing habits to monitor the effectiveness of your presentations and see where you’re reaching the most people.
Technologies to differentiate your practice: 4 top picks
We live in a technology-savvy world. You can scan your own groceries at the supermarket as you shop, pay for goods and services by swiping your credit card on a merchant’s smartphone, and check in on an iPad at the local urgent care clinic. Medical technology is advancing rapidly, as well, particularly in the field of eye care. Optometry practices are among those that are differentiating themselves through technology. Not only are they embracing technology that assists in the diagnosis and treatment of vision and eye health, but more eye care practitioners are seeing the value of technology that provides a better patient experience and delivers more effective patient education. This is a smart move, since surveys suggest the use of technology increased patient confidence in their care. It may be tempting to evaluate new technologies based solely on their direct financial ROI and to delay hardware and software updates to invest only in new diagnostic equipment that generates revenue, but this can be short-sighted. While it’s ideal to stay up-to-the minute with all the technology in your practice, it’s not always feasible. You’re better off focusing on the technology that gives you the most bang for your buck. Here are our top four picks for non-diagnostic technologies for your practice:
Practice Management Software:
PMS are the largest piece of technology that most medical practices purchase. They not only streamline and organise your practice’s record-keeping better than paper-based systems, they also allow you to track and monitor patient data over time. A good PMS system will not only send out appointment reminders and offer a till, it will also offer a comprehensive Electronic Medical Record (EMR), enable you to dispense and control everything from stock to diary.
Cloud-based Patient Engagement Software
Cloud-based platforms mean you don’t have to host and maintain your own servers in-house. Nor do you have to invest in expensive hardware to run patient-education software, for example, or upgrade separate devices every time there’s a software update. Because the software is hosted in the cloud, you can access it from any device with an Internet connection – smartphone, tablet, or PC – and you automatically get the latest version of the software every time. Savvy practices use cloud-based platforms for patient education and for marketing – the same product that allows you to play high-quality animations in your waiting room, exam room, or on your web site can also showcase your practice’s product and service offerings that patients may not be aware of.
Your website and social media sites
While some Practices think they don’t have time for social media or blogging, statistics and user experiences show that this generates significant, measurable results for many practices’ bottom lines. Whether you launch a Facebook page for your practice, start a blog, hire a company to handle your social media, or integrate videos into your existing web site or Facebook page, it’s smart to consider strategies that will generate better search results for your practice and show patients that you are on top of current technology.
Everyone loves tablets, they seem to be taking over the world and are being used in all walks of life. For a relatively small investment, you can impress patients, save time in the exam room, and improve patient engagement. Hand patients a tablet to watch a video about their condition, or use the tablet as a digital sketchpad, making notes and drawings on a diagram to better explain a procedure to patients. New iPad apps for our ECHO Professional subscribers simulate common ocular conditions as well as cataract surgery and lens replacement surgery options. Not every practice can completely overhaul its technology at once, nor is it necessary. By making small upgrades and choosing flexible solutions, you’ll be on your way to building a tech-savvy practice that boosts your bottom line.